Solutions and Repairs for; Windows, Linux and Macintosh computer problems
Services : Computer Repairs & Hard Disk Recovery. Hardware & Solutions:
The first step to a successful computer repair is a accurate diagnostic of a problem. When you bring your Mac or Windows computer to my workshop, I will meet with you to discus your computer, your data and your concerns, after which I will develop a plan of action. I will keep you informed and in charge of approving all service and (any) parts costs.
Computer problems can be complex, but I will make sure you fully understand the diagnosis and necessary repairs (in simple English). You can schedule an appointment for any service by contacting me. In most cases the initial consult may only take 15 minutes and there will be no charge if the device does not warrant being repaired (the device may be beyond a certain age or has critical and costly damage).
I strive to offer extremely affordable, EASY TO UNDERSTAND technology consultation and service to our community. I generally offer multiple options in terms of repairs, and I am always honest with my assessments and suggestions to you.
Anybody can suggest buying a new computer. It takes skill and integrity to find and fix the real problem. I am ALWAYS learning new tips and tricks and applying them to better serve YOU!
When your computer needs repair, it’s easy to panic. After all, your documents, personal information, your treasured photos, and all of your sensitive personal information relies on your computer. What if you lost it?
You need quality for your computer repair. I exist to meet your service needs in a reasonable time frame (usually next day).
Our modern lifestyles offer a increasing variety of Technology Devices, from computers, laptop, netbooks, notebooks, iPhones, smart phones, tablets, iPads, watches, etc. While designed to make our life easier, sometimes it feels like the opposite. If you are having some trouble getting the most out of your Technology, or your Technology is no longer working like it used to then I can help. I specialise in fixing problems with Technology.
About my Services - Introduction Video
Computer Maintenance & Servicing
To keep your computer running well I recommend you have it checked every 12 months. I can check that your security protection software is updated and that the latest Windows or Mac OS X is installed, I will also update any hardware drivers. Hardware manufacturer's do release updates from time to time, and these can be important for stability and performance. I also recommend that backups are done weekly or monthly depending on your individual needs.
IT consultancy is something I have traditionally always provided for FREE. I know that there are so many choices of what to buy and how to deal with safety and backups. You only need ask through a email or in more urgent cases call me direct. Allow me to help you fulfill your requirements and get you set up in a way that will bring you a great peace of mind. However, there will be times where you need an insurance claim after storm damage (or other types of damage), in which case a small administration fee is charged to write a official report for your insurance company. Note: A number of Insurance Companies will reimburse the fee.
For new laptop or desktop computers, I always recommend Dell and HP computers. While not being the cheapest, they have certainly proved a long reputation for reliability and a great choice of products. If you have purchased a new computer or laptop then employ my services with setup and configuration. I excel at migrating your old data to your new computer - even if your old computer no longer works (fails to boot).
Computer Repairs: Workshop & Remote
I have the workshop tools and skill to deal with a wide range of repairs to various devices be it an Apple or Windows based device. Some problems can be easily resolved by a remote support session to your computer. Solving a basic software problem remotely can be very cost effective for you and result in a much faster service. However, this does require that your computer or device has a working internet connection. More complex issues are best checked and solved in my workshop. I am more than happy to give an estimate based on a devices age and probable faults. If the failing device is older than about 7 years, I always advise to do only minimal and low cost repairs, as age is then an issue with life expectations.
Forgotten your Windows Password?
It is actually very hard to fix this problem (and very few technicians know how?), but yes, I have the skill and the 100% proven method to recover a common scenario where you changed a Windows7, 8, 10 password and now you CANNOT get back into Windows (oops - what was that password = duh?). You forgot or mad a mistype on a new password, and you are totally locked out of Windows (it happens). The recovery will fully retain all your user account details, emails, pictures, documents, etc. It just means you have a NEW password that actually works. Notes: This repair cannot be done by my remote services, I MUST have physical access to the device as a Remote Teamviewer Session service does not allow low enough access - beyond Windows itself.
Here are some common problems and "how-to" solutions you possibly use yourself for some typical problems:
Windows 10 has obsoleted the traditional way of getting into Safe mode. Read this article on how to make Windows 10 boot into safe made.
Re-installing Windows 10 without losing any of your data or programs is often a helpful solution when you have problems with the use of Windows. Read this article on how to perform this type of repair.
I am a Windows 10 Insider (member). What does that mean? Windows Insider is an open software testing program by Microsoft that allows users who own a valid license of Windows 10 to register for pre-release builds of the operating system previously only accessible to software developers. This facilitates testing early releases of Windows 10 and being able to report [feedback] to Microsoft. This helps me to get to know of new features and bug fixes - often long before they are publicly released.
Spyware, Adware, Malware and Ransomware Removal
So what is Ransomware?Ransomware is a type of malicious software (malware) that takes control of a system and demands a ransom to unlock it. A lot ransomware-based applications disguise themselves as originating from police or a government agencies (a social trust issue). Unfortunately, a ransomware infection does show itself until you see some type of notification, demanding money to regain access to your device or files. The Ransomware message will (only) display to you after encrypting your files.
Today, many types of computer threats are basically ransom "traps" that come from infected web sites, links in emails, or simply risky searching on the internet for software, movies and music as "free". Basically, some (clever) bait is laid down for people to fall into some scheme that then becomes a demand for money over a variety of usually 'fake' reasons, along with a 'threat' to expose you over bad "adult" site habits, fake traffic infringements or worse you find that all the data on your Windows system has been encrypted with a hard-lock code and you have to pay a large amount to (possibly) get your data back.
Truth is, Hackers and Criminals have (and will) devise many ways to fool users - and ask for money (usually via BitCoin). In the near future, do not surprised if when you hear about attackers holding a system hostage with ransomware, they will be demanding payment via Monero (open source crypto-currency), and likely not BitCoin.
What type of ransomware? A well known Malware researcher Michael Gillespie, under the alias @demonslay335, runs the free ID Ransomware site, which allows any ransomware victims to upload an encrypted file to recognize the type of ransomware that attacked and encrypted their system.
There is also a risk with your ID theft and confidential information. I provide a comprehensive and effective diagnosis of your system relating to the "aftermath" of such attacks and malware, along with full recovery (in most cases) and then I provide you a more enhanced security for future malicious-ware protection.
Update your operating system
The biggest problem I have seen is with outdated computer systems which are relatively (much) more vulnerable to ransomware attacks. For this reason and others, it is essential to perform regular software and operating system updates of your computer.
The new Encryption-based ransomware is getting sophisticated and may not be always detected by anti-malware software. Once infected, you can be locked out from your own data and there is no guarantee you can retrieve your data after paying the ransom! It is absolutely recommended to perform routine backups to restore infected files and minimize damage.
Windows 10’s File History is an easy way to get started with backing up your personal files since it comes built-in to your system. To get started with File History in the latest version of Windows 10, open the Settings app and go to Update & Security > Backup. You will need some type of external USB storage device (256Gb or larger is good). By default, the Windows 10 File History feature will back up all the folders in your User folder and do this every hour (as long as the backup drive is available), and it will keep past copies of your files forever.
Beware of Computer Repair Scams
A scammer may cold call you direct, or perhaps you responded to an fake online advertisement, a fake alert with a number to call or a phishing email. You are usually told that there is a virus on your computer that will cause a substantial loss of your personal data if not repaired immediately. The scammer will ask for remote access to your computer, show some "fake" problems (normal error events in the Windows system log), and then contrive (coerce) to extract a fee from you to carry out some (fake) repairs. Any phone call from a company that is not your usual IT specialist, alerting you to any issues that they have identified with your computer, is a scam! You are encouraged to report all such scams here.
6 Days per Week - Solutions and Repairs for; Windows, Linux and Macintosh computer problems.
Located in Victor Harbor - in the Fleurieu Peninsula, I provide you with a suite of computer services. Most of my work is in computer repairs and data migration / recovery, and over the years I have developed some enormous skills base in this area - as well as a methodology of the right way to do computer repairs. I work with major computer brands including HP, Dell, Acer, Compaq and Apple as well as operating systems ranging from Mac OSX, Windows and Linux. Laptops, iPads, iPhones and desktops.
I am fast, efficient and most importantly accurate. I will take good care of your computer. If your computer can be repaired economically, I will repair it. I will bill at a reasonable rate, and only for the hours I work and the parts required.
Once I have a diagnosis, I will give you a list of repair options and pricing quotes. If I follow through with a repair, the initial bench and/or diagnostic fee is waived.
Service Area (typical):
Victor Harbor, Hayborough, Encounter Bay, McCracken, Goolwa, Currency Creek, Milang, Middleton, Port Elliot, Mount Compass, Cape Jervis, Normanville and Waitpinga Area.
What services I offer:
Virus - Malware Removal
I remove ALL viruss like Trojans, rootkits, browser hijacks, fake security software, popups etc. to get your system back to the way it was.
Computer running slow? Junk files, registry issues, unwanted files and Trojans build over time. I will optimize it for peak performance.
Taking forever to boot, open web pages, that dreaded spinning circle? I can help get your PC back running smooth and fast.
Blue Screen of Death (BSOD)
Getting that dreaded Blue Screen of Death (BSOD)? I will run diagnostics, get to the root of the issue and repair it.
Apple Mac Repairs
Mac acting up? I have repaired hundreds of Apple based computers and can fix yours too while you watch (remote) or just relax while I service it in my workshop.
Windows acting up? I have repaired thousands of Windows based computers and can fix yours too while you watch (remote) or just relax while I service it in my workshop.
Preventive Maintenance Helps Protect Your Data
For most people, the data on the hard disk is certainly more important than the hardware that stores it. Taking necessary steps to protect this data therefore makes good sense. External USB Hard Drives can be purchased now for a very reasonable cost (typically about $120 for a 1 Terabyte capacity), and I can setup either Time Machine or Windows 10 for automated (or manual) backups.
Need more Performance?
Upgrade your desktop or laptop by replacing your traditional mechanical hard drive with a new Solid State Drive (SSD) and achieve a boost in startup time and a boost in program loading time. The current price of a Western Digital Blue 1TB 2.5" SSD is about $295.00 (February 2019). Hybrid drives are also becoming popular at a reasonable compromise (cost), these are less expensive than a full SSD but give you more Gigabytes per $$. For example, your Macs performance can be transformed by adding extra RAM or a SSD, typically reducing boot time to 30 seconds. Your existing hard drive can be cloned to transfer the Operating system complete with programs and data to a fast hard drive.
Cloning older hard drives to a new larger hard drive or a SSD is a quickest and affordable way to upgrade without having to reinstall the operating systems, or losing programs, drivers, or data.
I can usually recover lost Windows Login passwords, along with forgotten email passwords for either Outlook, Thunderbird, or Windows Live Mail.
Get Support by Remote login
I can provide typically same day IT support through a secure remote software where I link up to your computer and assist you to resolve your computer problem.
TIME IS OF THE ESSENCE! If you have spilled any liquid on your computer, turn it off immediately and bring it in. The sooner I get to work to clean it, the better the success rate. Once checked I will take the time to assess the machine in order to provide you with a report of the damage and the available recovery options.
Back up your work and protect your data
Make sure your files are in more than one place: any single hard drive can fail without warning.The best best protection against losing personal data is to have your data copied in several places. I can help setup some backup solutions using low costs portable hard rives and / or the cloud.
Either a virus, malware, trojan, spy-ware or some ransom-ware can disable or cripple a computer without you even realising it. You may have clicked on a link or make what you think is a harmless download, and next thing you know, your computer becomes inundated with pop-up ads, or you find yourself redirected to another site. Severe malware attacks can result in a compromise of your personal information. I can can help you get things back up and running quickly. For some types of encryption locker ransom-ware - it is sometimes challenging, but this can be recovered in most cases.
Faulty Windows or Mac Operating Systems
If your laptop is flashing a question mark (Apple) or you’re getting the the message saying “Error Loading Operating System” (Windows) then I can either get the operating system running again or/and re-cover any data and documents and perform a clean install of the operating system.
Laptop Cracked hinges or Panels
Laptop hinges on model easily break or crack because of the repetitive opening and closing of the laptop’s LCD top lid. Repairing your laptop’s hinges often means replacing the hinges or doing some mechanical repairs on the case lid.
Laptop data recovery
Laptops are now very common, and with today’s mobile technology, more and more critical data is being stored on laptops. In cases of Laptop failure, data can often bee retrieved from the internal hard drive, even if the Laptop has some extensive damage.
Mac OS X Upgrades
I can help update your Mac operating system to a newer version, allowing you to use new apps, improved Safari, better security and device support, along with other features of the new operating system. Take advantage of new Apple features such as data syncing with other Apple devices, improved speed, and better higher security.
Running Windows on Macs
I have setup running and using Windows on later model Apple Macs (2011+). This can be done uaing Boot Camp, Parallels, VMware or Dual Boot. I can help with the problems that come with using Windows; the security; repair and re-installation. Windows 10 is supported in the later Mac OS X releases.
If you need a full Computer Restoration & Recovery (if other recovery options fail)
I will recover your data and restore your computer to its original condition, or better! The typical sluggish computer nearly always has some combination of spyware, ad-ware, spam-bots, Trojans and viruss; all collectively known as malware. When a computer becomes slows, intermittently crashes, shuts down by itself, will not boot or shut down correctly, cannot access the Internet, or has warning appearing, it is time for a good system clean-up.
Now it is Time to Back-up Your Computer
To start off, I copy all of your important data (Documents, Photos, Videos) to an external hard drive, so you do not lose any of your personal information or crucial business data. This will all be migrated back onto your computer once I have scrubbed it clean with a new install of your licensed Operating System. Now I am ready to get your computer back to the way it was when you first bought it!
Determine Hardware and the required Device Drivers
Your service tag or model number will confirm what is compatible with your OS for quality control purposes. I can also identify the drivers needed to make your computer communicate with other necessary peripherals (printer, router, wireless mouse/keyboard).
Format the Hard Drive!
This is when I reinstall your OS, thus removing all previous registry errors, viruss, and any other threats that may have been present. Once the OS has been installed, activated, and verified, I will install the compatible drivers to allow your computer to communicate with other essential devices (like USB, Video, LAN, WiFi, Blue-tooth, etc).
Migrating Your Data Back!
I now transfer all the documents, photos and other important files saved from the external drive, back onto your computer along with any programs you need and have discs for. As a final test, I check the functionality and speed of your computer, making sure that it’s in good shape!
Now your computer is as good as when new and is performing correctly (and most certainly faster)! You may need re-establish your WiFi security password for the first time use. Normally, I can recover email passwords, but in the worst case I will ask you for them - or help you create a recovery event for lost passwords.
Outline & History:
After 32 years of Computer Support Services, I can state that Computers have become a very Complex and Integral part of our daily life. A single technical disaster can bring a business to chaos and ruin. Think carefully, plan regular backups, and do not become caught by poor sales promotions or lack of communication. Be reassured that we care about your after-sales service. Call or email Peter Bowey (send email) - my service is your 24-hour 'backup' in a disaster recovery. I have a wide range of disaster recovery software, repair tools and hard-won computer technical experience.
Peter Bowey Computer Technician
I began this service business on May 1998, after having worked for several computer and electronic based service companies. I have discovered my passion and gifting in my role to service, support and share technical solutions with computer technology.