Solutions and Repairs for; Windows, Linux and Macintosh computer problems

Services : Computer Repairs & Hard Disk Recovery. Hardware & Solutions:

The first step to a successful computer repair is a accurate diagnostic of a problem. When you bring your Mac or Windows computer to my workshop, I will meet with you to discus your computer, your data and your concerns, after which I will develop a plan of action. I will keep you informed and in charge of approving all service and (any) parts costs.

Computer problems can be complex, but I will make sure you fully understand the diagnosis and necessary repairs (in simple English). You can schedule an appointment for any service by contacting me. In most cases the initial consult may only take 15 minutes and there will be no charge if the device does not warrant being repaired (the device may be beyond a certain age or has critical and costly damage).

Solutions and Repairs for; Windows, Linux and Macintosh computer problems

I strive to offer extremely affordable, EASY TO UNDERSTAND technology consultation and service to our community. I generally offer multiple options in terms of repairs, and I am always honest with my assessments and suggestions to you.

Anybody can suggest buying a new computer. It takes skill and integrity to find and fix the real problem. I am ALWAYS learning new tips and tricks and applying them to better serve YOU!

When your computer needs repair, it’s easy to panic. After all, your documents, personal information, your treasured photos, and all of your sensitive personal information relies on your computer. What if you lost it?

You need quality for your computer repair. I exist to meet your service needs in a reasonable time frame (usually next day).

Our modern lifestyles offer a increasing variety of Technology Devices, from computers, laptop, netbooks, notebooks, iPhones, smart phones, tablets, iPads, watches, etc. While designed to make our life easier, sometimes it feels like the opposite. If you are having some trouble getting the most out of your Technology, or your Technology is no longer working like it used to then I can help. I specialise in fixing problems with Technology.

About my Services - Introduction Video

Computer Maintenance & Servicing

To keep your computer running well I recommend you have it checked every 12 months. I can check that your security protection software is updated and that the latest Windows or Mac OS X is installed, I will also update any hardware drivers. Hardware manufacturer's do release updates from time to time, and these can be important for stability and performance.  I also recommend that backups are done weekly or monthly depending on your individual needs.

Support Desktops, iPhones, iPads, Laptops & Tablets

Computer Consultancy

IT consultancy is something I have traditionally always provided for FREE. I know that there are so many choices of what to buy and how to deal with safety and backups. You only need ask through a email or in more urgent cases call me direct. Allow me to help you fulfill your requirements and get you set up in a way that will bring you a great peace of mind. However, there will be times where you need an insurance claim after storm damage (or other types of damage), in which case a small administration fee is charged to write a official report for your insurance company. Note: A number of Insurance Companies will reimburse the fee.

For new laptop or desktop computers, I always recommend Dell and HP computers. While not being the cheapest, they have certainly proved a long reputation for reliability and a great choice of products. If you have purchased a new computer or laptop then employ my services with setup and configuration. I excel at migrating your old data to your new computer - even if your old computer no longer works (fails to boot).

Computer Repairs: Workshop & Remote

I have the workshop tools and skill to deal with a wide range of repairs to various devices be it an Apple or Windows based device. Some problems can be easily resolved by a remote support session to your computer. Solving a basic software problem remotely can be very cost effective for you and result in a much faster service. However, this does require that your computer or device has a working internet connection. More complex issues are best checked and solved in my workshop. I am more than happy to give an estimate based on a devices age and probable faults. If the failing device is older than about 7 years, I always advise to do only minimal and low cost repairs, as age is then an issue with life expectations.

Forgotten your Windows Password?

It is actually very hard to fix this problem (and very few technicians know how?), but yes, I have the skill and the 100% proven method to recover a common scenario where you changed a Windows7, 8, 10 password and now you CANNOT get back into Windows (oops - what was that password = duh?). You forgot or mad a mistype on a new password, and you are totally locked out of Windows (it happens). The recovery will fully retain all your user account details, emails, pictures, documents, etc. It just means you have a NEW password that actually works. Notes: This repair cannot be done by my remote services, I MUST have physical access to the device as a Remote Teamviewer Session service does not allow low enough access - beyond Windows itself.

Quick Tips

Here are some common problems and "how-to" solutions you possibly use yourself for some typical problems:

  • Windows 10 has obsoleted the traditional way of getting into Safe mode. Read this article on how to make Windows 10 boot into safe made.

  • Re-installing Windows 10 without losing any of your data or programs is often a helpful solution when you have problems with the use of Windows. Read this article on how to perform this type of repair.

Windows Insider

I am a Windows 10 Insider (member). What does that mean? Windows Insider is an open software testing program by Microsoft that allows users who own a valid license of Windows 10 to register for pre-release builds of the operating system previously only accessible to software developers. This facilitates testing early releases of Windows 10 and being able to report [feedback] to Microsoft. This helps me to get to know of new features and bug fixes - often long before they are publicly released. 

Spyware, Adware, Malware and Ransomware Removal

Most Common Cyber Security Breaches

So what is Ransomware?

Ransomware is a type of malicious software (malware) that takes control of a system and demands a ransom to unlock it. A lot ransomware-based applications disguise themselves as originating from police or a government agencies (a social trust issue). Unfortunately, a ransomware infection does show itself until you see some type of notification,  demanding money to regain access to your device or files. The Ransomware message will (only) display to you after encrypting your files.
How Ransomware Works

Today, many types of computer threats are basically ransom "traps" that come from infected web sites, links in emails, or simply risky searching on the internet for software, movies and music as "free". Basically, some (clever) bait is laid down for people to fall into some scheme that then becomes a demand for money over a variety of usually 'fake' reasons, along with a 'threat' to expose you over bad "adult" site habits, fake traffic infringements or worse you find that all the data on your Windows system has been encrypted with a hard-lock code and you have to pay a large amount to (possibly) get your data back.

Truth is, Hackers and Criminals have (and will) devise many ways to fool users - and ask for money (usually via BitCoin). In the near future, do not surprised if when you hear about attackers holding a system hostage with ransomware, they will be demanding payment via Monero (open source crypto-currency), and likely not BitCoin.

What type of ransomware? A well known Malware researcher Michael Gillespie, under the alias @demonslay335, runs the free ID Ransomware site, which allows any ransomware victims to upload an encrypted file to recognize the type of ransomware that attacked and encrypted their system.

There is also a risk with your ID theft and confidential information. I provide a comprehensive and effective diagnosis of your system relating to the "aftermath" of such attacks and malware, along with full recovery (in most cases) and then I provide you a more enhanced security for future malicious-ware protection.

Update your operating system

The biggest problem I have seen is with outdated computer systems which are relatively (much) more vulnerable to ransomware attacks. For this reason and others, it is essential to perform regular software and operating system updates of your computer.

Multiple Backups

The new Encryption-based ransomware is getting sophisticated and may not be always detected by anti-malware software. Once infected, you can be locked out from your own data and there is no guarantee you can retrieve your data after paying the ransom! It is absolutely recommended to perform routine backups to restore infected files and minimize damage.

Easily Backup using Windows 10 File History

Windows 10’s File History is an easy way to get started with backing up your personal files since it comes built-in to your system. To get started with File History in the latest version of Windows 10, open the Settings app and go to Update & Security > Backup. You will need some type of external USB storage device (256Gb or larger is good). By default, the Windows 10 File History feature will back up all the folders in your User folder and do this every hour (as long as the backup drive is available), and it will keep past copies of your files forever.

Beware of Computer Repair Scams

A scammer may cold call you direct, or perhaps you responded to an fake online advertisement, a fake alert with a number to call or a phishing email. You are usually told that there is a virus on your computer that will cause a substantial loss of your personal data if not repaired immediately. The scammer will ask for remote access to your computer, show some "fake" problems (normal error events in the Windows system log), and then contrive (coerce) to extract a fee from you to carry out some (fake) repairs. Any phone call from a company that is not your usual IT specialist, alerting you to any issues that they have identified with your computer, is a scam! You are encouraged to report all such scams here.

6 Days per Week - Solutions and Repairs for; Windows, Linux and Macintosh computer problems.

Located in Victor Harbor - in the Fleurieu Peninsula, I provide you with a suite of computer services. Most of my work is in computer repairs and data migration / recovery, and over the years I have developed some enormous skills base in this area - as well as a methodology of the right way to do computer repairs. I work with major computer brands including HP, Dell, Acer, Compaq and Apple as well as operating systems ranging from Mac OSX, Windows and Linux. Laptops, iPads, iPhones and desktops.

Peter Bowey Services Support Devices

I am fast, efficient and most importantly accurate. I will take good care of your computer. If your computer can be repaired economically, I will repair it. I will bill at a reasonable rate, and only for the hours I work and the parts required.

Once I have a diagnosis, I will give you a list of repair options and pricing quotes. If I follow through with a repair, the initial bench and/or diagnostic fee is waived.

Service Area (typical):

Victor Harbor, Hayborough, Encounter Bay, McCracken, Goolwa, Currency Creek, Milang, Middleton, Port Elliot, Mount Compass, Cape Jervis, Normanville and Waitpinga Area.

Peter Bowey Service Area

What services I offer:

Blue Screen of Death (BSOD)

Getting that dreaded Blue Screen of Death (BSOD)? I will run diagnostics, get to the root of the issue and repair it.

If you need a full Computer Restoration & Recovery (if other recovery options fail)

I will recover your data and restore your computer to its original condition, or better! The typical sluggish computer nearly always has some combination of spyware, ad-ware, spam-bots, Trojans and viruss; all collectively known as malware. When a computer becomes slows, intermittently crashes, shuts down by itself, will not boot or shut down correctly, cannot access the Internet, or has warning appearing, it is time for a good system clean-up.

Let's Begin!

Now it is Time to Back-up Your Computer

To start off, I copy all of your important data (Documents, Photos, Videos) to an external hard drive, so you do not lose any of your personal information or crucial business data. This will all be migrated back onto your computer once I have scrubbed it clean with a new install of your licensed Operating System. Now I am ready to get your computer back to the way it was when you first bought it!

Determine Hardware and the required Device Drivers

Your service tag or model number will confirm what is compatible with your OS for quality control purposes. I can also identify the drivers needed to make your computer communicate with other necessary peripherals (printer, router, wireless mouse/keyboard).

Format the Hard Drive! 

This is when I reinstall your OS, thus removing all previous registry errors, viruss, and any other threats that may have been present. Once the OS has been installed, activated, and verified, I will install the compatible drivers to allow your computer to communicate with other essential devices (like USB, Video, LAN, WiFi, Blue-tooth, etc).

Migrating Your Data Back!

I now transfer all the documents, photos and other important files saved from the external drive, back onto your computer along with any programs you need and have discs for. As a final test, I check the functionality and speed of your computer, making sure that it’s in good shape!

Now your computer is as good as when new and is performing correctly (and most certainly faster)! You may need re-establish your WiFi security password for the first time use. Normally, I can recover email passwords, but in the worst case I will ask you for them - or help you create a recovery event for lost passwords.

Outline & History:

After 32 years of Computer Support Services, I can state that Computers have become a very Complex and Integral part of our daily life. A single technical disaster can bring a business to chaos and ruin. Think carefully, plan regular backups, and do not become caught by poor sales promotions or lack of communication. Be reassured that we care about your after-sales service. Call or email Peter Bowey (send email) - my service is your 24-hour 'backup' in a disaster recovery. I have a wide range of disaster recovery software, repair tools and hard-won computer technical experience.

Peter Bowey Computer Technician

Peter Bowey at Workshop entrance

I began this service business on May 1998, after having worked for several computer and electronic based service companies. I have discovered my passion and gifting in my role to service, support and share technical solutions with computer technology.

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